Help & contact
AquaPulse Support
Need a hand with AquaPulse? We're a small team and read every message ourselves. Whatever you're running into — a sign-in problem, a billing question, or something in the app that isn't working the way you'd expect — email us and we'll help you sort it out.
Contact us
The fastest way to reach us is by email:
valeonlabs@proton.meWe aim to respond within 2 business days.
What we can help with
- Account and sign-in problems — trouble creating an account, signing in, or accessing your data.
- Subscriptions, billing and restoring purchases — questions about your subscription, a charge you don't recognise, or restoring a previous purchase.
- App features or unexpected behaviour — something that looks like a bug, a feature that isn't behaving as expected, or crashes.
- Feedback and general questions — ideas, suggestions or anything else about AquaPulse.
Before you write in
It helps us help you faster if your email includes:
- Whether you're using iPhone, iPad or Android.
- Your AquaPulse app version, if you know it.
- A short description of the problem.
- A screenshot, where that's useful.
Please don't include passwords, payment card numbers or other sensitive information in your message — we'll never ask for these, and they're not needed to help you.